Scale Self-Support with On-Demand Help and Resources

Provide on-demand contextual support for your users and make it easier for them to help themselves.

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Join 1,000+ companies that are Accelerating Product Growth with Userpilot

Reduce support cost with automated in-app help

Eliminate user confusion with contextual in-app guidance. Automate support by providing helpful explanations when users stumble upon the less-obvious features in your product.

Provide instant answers with on-demand Resource Center

Help users find answers quicker with on-demand in-app help resources. Build help modules that connect to your knowledge base, support desk, tutorial videos and much more.

Educate users at scale

Identify areas in your product that are difficult to navigate or that cause confusion, and build in-app guidance to improve the user experience.

"Helping us solve customer-facing problems with fast turnarounds"

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Osano reduced support ticket volume by 25%, significantly reduced delinquent churn and increased expansion revenue

“We have seen a substantial decrease in repeated questions once we implemented the Resource Center.”

Osano Case Study

Security Standards at Userpilot

As a vendor that processes millions of data points on a daily basis, we take our customers and their users’ data very seriously.

Our data is fully encrypted, managed, and stored by SOC-compliant vendors such as Amazon AWS and Google Cloud.

  • SOC 2 Type II
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This website will:

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  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country

This website won\'t:

  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies.
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Remember which cookies group you accepted
  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions

This website won\'t:

  • Advertising: Use information for tailored advertising with third parties
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This website will:

  • Remember which cookies group you accepted
  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Use information for tailored advertising with third parties
  • Advertising: Allow you to connect to social sitesl Advertising: Identify device you are using
  • Advertising: Gather personally identifiable information such as name and location

This website won\'t:

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